2011 U.S. Customer Service Index Study
Contrary to Popular Perception, Consumers Say Upselling of “Unnecessary” Work by Auto Dealers is Rare
View Article2011 U.S. Customer Service Index (CSI) Study Video
Jon Osborn, research director at J.D. Power and Associates, discusses findings from the 2011 U.S. Customer Service Index (CSI) Study.
View ArticleMobis Parts America Capitalizes on Increased Sales With Insignia Accessories...
Strengthening customer retention while adding gross profit were key to decision
View ArticleBenefits of Texting with Service Customers
In this series of articles going to be looking at text messaging with customers - with this first one being focused on the benefits of texting.
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